Over the Christmas period, from November 20 to December 31, 2020 inclusive, you have 60 days to return products you are not satisfied with.

ORDERS ARE PREPARED AND SHIPPED WITHIN 48 HOURS OF YOUR ORDER (EXCLUDING DECEMBER, SATURDAYS, SUNDAYS AND HOLIDAYS).

Your package will be shipped the day of the order if the order is placed before 12:00 noon (excluding weekends and holidays). In periods of high activity, the preparation of the order can take up to 48/72h. You will be notified by e-mail as soon as your package is dispatched and you will receive the tracking number of your order to be kept informed of the correct routing of your package.  

DELIVERY CHARGES IN FRANCE

Home delivery via Colissimo, without signature, in 48/72h (Metropolitan France excluding Corsica): from 10€ TTC, offered from 600€ purchase excluding express deliveries. Delivery via DHL in 48h (Metropolitan France excluding Corsica, working days only) : from 23€ TTC. The delivery is made against signature. You will receive an e-mail from DHL if you wish to change the delivery day or if you prefer to have it dropped off at a relay point. It will be made between 8am and 10pm in Paris and Ile-de-France and between 8am and 8pm in the rest of the country. ACIDBASIC reserves the right not to offer the DHL carrier on certain zip codes.

DELIVERY TO GERMANY, BELGIUM, THE NETHERLANDS AND LUXEMBOURG. 

Home delivery with COLISSIMO in 4 to 7 working days: from 14,50€ TTC, free from 6500€ purchase excluding express delivery. Express home delivery via DHL: from 24,10€ TTC.

 DELIVERY TO AUSTRIA, SPAIN, PORTUGAL, UNITED KINGDOMS, IRELAND AND ITALIA  

Home delivery with COLISSIMO in 4 to 7 working days depending on the destination: 18€ including VAT, free from 700€ purchase excluding express delivery. Express home delivery via DHL: 25,10€ TTC.

DELIVERY TO DENMARK, ESTONIA, HUNGARY, LITHUANIA, POLAND, Czech Republic, SLOVENIA, SWIZTERLAND AND SWEDEN

Home delivery with COLISSIMO in 4 to 7 working days depending on the destination: 19,90€ including VAT, free from 700€ purchase excluding express delivery. Express home delivery via DHL: 26,10€ TTC.

POSSIBLE RETURNS WITHIN 30 DAYS 

You have received your items but the size or cut does not suit you? Don't worry, you have 30 days from the date of receipt of your package to return the products concerned.

BREXIT INFORMATION

Due to the uncertainty about Brexit, we are no longer able to provide free returns for UK customers. Returns will therefore be at the customer's expense.

RETURN PROCEDURE

ACIDBASIC gives you the opportunity to return purchased products within 30 days of your purchase date. Returns are offered from Metropolitan France (including Corsica and Monaco) via Colissimo (label valid for 7 days) and most European Union countries. To take advantage of free returns, follow the procedure by going to the page history of my orders and click on "REQUEST A RETURN" in the details of your order. Size exchange only is also possible via the above return procedure. If the Customer does not wish to use the Colissimo prepaid service or if he makes a return from the French Overseas Departments and Territories or a country other than those of the European Union, he will have to return the Product(s) at his own expense, except in the case where he would have received a product with a manufacturing defect or not corresponding to the Customer's initial order. In this case, the Customer must contact customer service at contact@acidbasic.com to obtain a prepaid return coupon. The return is at the Customer's risk. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, accompanied, if possible, by the delivery note received in the order. Please send your return to the following address: ACIDBASIC - Returns Service 135 Bd Malesherbes 75017 PARIS If the Customer fails to comply with the present terms and conditions, in particular the return terms, ACIDBASIC shall not be entitled to refund or issue a credit note for the Products concerned. For returns from Switzerland, the Customer must contact customer service at contact@acidbasic.com to obtain a pre-paid return label.

SOME DEADLINES

Upon receipt of your return, a confirmation e-mail will be sent to you. Your credit or refund will be made within 15 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment. In the case of a payment by bank transfer, we will contact you to define the means of refund. In the case of an exchange (larger or smaller size on the same product) as soon as the deposit is validated by the carrier, the order will be shipped to you.